1. Introduction
Pets Avenue Limited (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect personal information such as your name, email address, physical address, contact number, payment details, and information about your pet(s) when you:
– Register for an account on our website
– Place an order for products or services
– Subscribe to our newsletter or promotional emails
– Participate in surveys, contests, or promotions
– Interact with our customer service team
We may also collect non-personal information such as your device type, browser type, IP address, and website usage data through the use of cookies and similar technologies. You can manage your cookie preferences through your browser settings.
3. Use of Your Information
We use the personal information we collect to:
– Process and fulfill your orders
– Provide customer service and support
– Communicate with you about your account, orders, and our products and services
– Personalize your experience on our website
– Improve our products, services, and website
– Send you marketing communications, if you have opted in to receive them
– Comply with legal obligations
– Detect, investigate, and prevent fraudulent transactions and other illegal activities
4. Disclosure of Your Information
We may disclose your personal information to:
– Our employees, contractors, and service providers who assist us in operating our business and website, subject to confidentiality obligations
– Payment processors and financial institutions to process payments
– Law enforcement or government agencies, if required by law or to protect our rights and property
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Storage and Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We use secure servers, encryption, and access controls to safeguard your data. Your personal information is stored on secure servers located in Australia. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide you with services, to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have the right to access, correct, or request the deletion of your personal information. You may also opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Pets Wise Limited
14 West View Road
Westmere, Auckland 1022
New Zealand
Email: support@petsavenue.co.nz
This Privacy Policy was last updated on April 2024.
By using our website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.