Are you able to deliver to PO Boxes?
No, couriers cannot deliver to PO Boxes.
Who will be delivering my order?
NZ Post handles most deliveries in the North Island and rural areas, while Post Haste covers the lower North Island and the South Island.
What are the shipping costs and timelines?
We only ship within New Zealand and do not offer international shipping. Shipping costs are as follows:
- North Island: Free shipping
- South Island: Flat rate of $9.99. Orders are typically delivered within the following timeframes:
- 1-3 business days within North & South Island
- 4 business days for rural and other regions
Deliveries do not require a signature.
How do I track my order?
After placing your order, you can track its progress by logging into your account at https://petsavenue.co.nz/my-account/orders/.We will also keep you updated via email.
How do I cancel or change my order after I have submitted it?
Once your order has left our warehouse, it cannot be changed, and any returns will be at your own expense. If you have further questions about your order, our team is ready to assist you.
Do I need to be there to sign for my delivery?
No, a signature is not required for delivery. However, you can leave specific instructions for the delivery driver during the checkout process, including where to leave your order on the property.
What happens if my package gets lost?
All items purchased from Pets Avenue are shipped under a shipment contract, which means the risk of loss passes to you once we deliver your order to the carrier.