Welcome to the Pet’s Avenue website located at https://www.petsavenue.co.nz (“Website”). The Website is owned and operated by Pet Wise Limited (“we”, “us” or “our”). By accessing and using this Website, you agree to be bound by these terms and conditions (“Terms”). Please read them carefully.
1. Applicability
These Terms apply to all users of our Website, whether you are a visitor or a registered member. By using the Website, you accept these Terms in full. If you disagree with these Terms or any part of these Terms, you must not use the Website.
2. Membership
To access certain features of the Website, you must register to create an account (“Account”). You must provide accurate and complete information when creating your Account. It is your responsibility to keep your Account details and password confidential. You are responsible for all activity that occurs under your Account.
3. Ordering Products
- 3.1 Product descriptions on the Website are provided in good faith but may contain inaccuracies or typographical errors. Images of products are for illustrative purposes only. Actual products may vary slightly.
- 3.2 Prices shown include GST and are in New Zealand dollars. We reserve the right to change prices at any time.
- 3.3 We will process payment for orders using the payment method you select during checkout. You warrant that you are authorised to use the designated payment method and you authorise us to charge your payment method for the total amount of your order.
4. Shipping & Delivery
- 4.1 Shipping costs will be calculated based on the size and weight of your order and your location. Any applicable shipping costs will be added to the total amount of your order.
- 4.2 We only ship to addresses within New Zealand. Estimated delivery timeframes are provided at checkout but are not guaranteed.
- 4.3 Risk of loss and damage passes to you on delivery. We are not responsible for products that are lost or damaged in transit.
5. Returns & Refunds
- 5.1 If you are unsatisfied with a product you ordered, please email us at support@petsavenue.co.nz within 30 days of receiving your order to arrange a return. Your email should include the reason for the return.
- 5.2 Returned products must be unused, in original packaging, and in the same condition you received them. Postage costs for returning products are your responsibility.
- 5.3 Refunds will be processed within 5 business days of us receiving the returned product. Refunds will be credited to the original payment method used.
6. User Content
- 6.1 The Website may allow you to post reviews, comments, and other content (“User Content”). You retain ownership of any User Content you submit but you grant us a worldwide, non-exclusive, royalty-free licence to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content in any existing or future media.
- 6.2 We reserve the right, but not the obligation, to monitor, edit or remove any User Content at our sole discretion.
7. Intellectual Property
All intellectual property rights in the Website and in the material published on it are owned by us or our licensors. You may view the Website and print off copies of material on it solely for your own personal use. Commercial use is not permitted.
8. Liability & Disclaimers
- 8.1 The Website is provided on an “as is” and “as available” basis without any representations or warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties including any implied warranties of merchantability, fitness for purpose, and non-infringement.
- 8.2 To the maximum extent permitted by law, we exclude all liability for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with these Terms or use of the Website.
- 8.3 The above exclusions do not affect your statutory rights as a consumer under New Zealand consumer law. To the extent we are able to limit the remedies available under those laws, we limit our liability to the resupply or payment of the cost of resupply of the relevant products or services.
9. Privacy
We will only use your personal information as set out in our Privacy Policy.
10. Changes to Terms
We may revise these Terms from time to time. Revised terms will apply from the date they are posted on the Website. Please check this page regularly.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. You irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.
12. Contact
For questions or comments regarding these Terms or the Website, please contact us at support@petsavenue.co.nz